Cancellation policy
Subscriptions: Never Run Out of Pucks
When you purchase an Artisan Raw GO! subscription, you get repeat deliveries of your dog's favorite recipes—like our Signature Complete or Hypoallergenic meals—straight to your door.
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How it works: You select the frequency that fits your dog's feeding schedule. Your payment details are stored securely, and you are charged for each delivery.
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You are in control: You can swap recipes, change your delivery date, or cancel your subscription at any time through the link in your confirmation email. No "gotchas" and no hidden fees.
Pre-orders: Claim Your Batch
Since we craft our food in small batches at our Kelowna pharmaceutical facility, high-demand items like our Bison Tendon Treats or Value Vaults may occasionally be available for pre-order.
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The Process: A pre-order lets you reserve your pucks before they hit the shelf. We may collect a deposit or full payment at checkout.
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Cancellations: You can cancel any pre-order that hasn't been fulfilled yet. Once it’s shipped, our standard guarantee applies.
Our 100-Day "Tail Wags" Guarantee
We don’t do "Try Before You Buy" because we don't believe in fine print. Instead, we offer a total 100-Day Money Back Guarantee. Whether you bought a Sampler Box to start or a full 25 lb Raw Eq. Value Vault, we want you to be 100% confident. If your dog doesn't thrive or just isn't a fan, we will refund your money. Your dog's health and your peace of mind always come first.
